Patient Guide

Here are the information to help you be aware and be prepared during your visit in Adventist Medical Center-Valencia (AMCV).

Admission Procedures

  1. The patient will proceed to the Emergency Room (E.R) for evaluation and present their doctor’s referral if available.
  2. The E.R Nurse will give the triage sheet to the patient/watcher/significant others (SO) and present it to the admitting office.
  3. The patient/watcher/SO must fill out the patient’s information sheet. Information requested will be needed by the attending physician and the medical record.
  4. Admitting officer will assign a room for the patient as to their preference and its availability. Their room of choice are Executive Rooms, Private Rooms, Semi-private with 2 patients per room and Ward with 4 to 8 patients per room.
  5. Patient/watcher will be informed by the Admitting Officer about the ff:
    1. Patient’s Rights
    2. House Rules
    3. Philhealth Requirements
    4. To fill out the Customer Satisfaction Form before discharge.
    5. Garbage Segregation
  6. While your admission is being processed and your room is being prepared, you will be asked to wait in the lobby for easy transport. As soon as the room is ready, patients will be escorted to the Nursing unit that has jurisdiction over their room by the orderly. Patients are given an ID band which they have to wear for the duration of their stay at AMCV.

EMERGENCY ADMISSION
Patients without a doctor’s admission order sheet are referred to the E.R resident on duty (R.O.D) will confer with the patients for their preferred doctor. The ROD may assign an attending physician to a patient’s case only when they do not have a doctor of choice.

RESERVATION PROCEDURES
The Admitting Office accepts room reservation while patient is on the way for admission. If, however, the patient fails to arrive fifteen (15) minutes after the agreed arrival time, the room reservation shall be assigned to other patients. AMCV also reserves the right to cancel reservation to give way to other patients.

Discharge Procedures

  1. Attending physician and all other doctors consulted during the patient’s hospitalization will issue a written Discharge Order.
  2. Nurse-on-duty (NOD) fills up the Return Meds/Supplies Form and returns all medicines & supplies to Pharmacy & CSR respectively. He/she will give the Discharge Clearance to the billing section.
  3. NOD issues a Notice for Billing Slip to the patient or his/her SO.
  4. Patients or SOs will present the Notice of Billing Slip to the billing staff and get the Patient’s Bill. Patients are advised to check the items in their bill before paying and if there’s any concerns they may refer it to the Patient Business Officer.
  5. Patients or SOs may pay their bill at the receiving cashier window. The cashier will issue an Official Receipt and a Gate pass upon settling the bill.
  6. Patients or SOs will present the Gate Pass to the NOD for signature.
  7. NOD will give the discharge instruction and will inspect the vacated room of the patient.
  8. When needed, and orderly escorts the patients/SOs as they leave the hospital.
  9. Patients/SOs surrenders the Gate Pass to the guard at the main entrance for clearance to exit. 

General Rules

HMO Patients
Get a letter of authorization within 24 hours upon admission from their employer for the approval of admission.

Cut off time for discharged patient
Is 4:00 pm. An additional room charge of one day will be imposed after 8:00 pm.

Number of Visitors
Only two (2) visitors at a time are allowed to enter the room.

Waste Disposal
Kindly segregate your waste according to the trash bins in your room. (Biodegradable, Non-biodegradeble & Hazardous waste). This will protect you from infection and contamination.

Appliances
Extra appliances are not allowed inside the hospital.

Valuable
Management will not assume responsibility for any losses of your valuables and personal belongings.

Food
Dietary workers will collect used trays and utensils one hour after food is served. Durian, marang, jackfruit and other strong-smell fruits are not allowed inside the hospital.

Children
Visiting children below eight (8) years old are not allowed to go upstairs to prevent them from infection and contamination.

Sabbath Day
As a Seventh-day Adventist institution, AMCV observes the 7th day Sabbath. We apologize that the cable TV won’t be available from Friday sunset to Saturday sunset.

Other Prohibitions
    Smoking
    Alcoholic Beverages
    Illegal Drugs
    Gambling
    Firearms and deadly weapons
    Washing and hanging of clothes inside the room

Remote Control
Remote Control is available in the billing office, provided you will be charged with the temporary deposit of PHP 1,000.00. This deposit will be offset once you return the remote control.

Patient Rights

  1. Right to medical care of good quality.
    1. Every person is entitled without discrimination to appropriate medical area.
    2. Every person has the right to be cared for by a physician whom he/she knows to be free to make an ethical judgement without any outside interference.
    3. The patient shall always be treated with his/her best interest. The treatment applied shall be in accordance with generally approved medical principles.
    4. Quality assurance always should be a part of health care. Physicians, in particular should accept responsibility for being guardians of the quality of medical services.
    5. In circumstances where a choice must be made between potential patients for a particular treatment which is in limited supply, all such patients are entitled to a fair selection procedure for that treatment. That choice must be based on medical criteria and made without discrimination.
    6. The patient has the right of continuity of health care. The physician has an obligation to cooperate in the coordination of medically indicated care with other health care providers treating the patients. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient reasonable assistance and sufficient opportunity to make alternative arrangements for care.
  2. Right to freedom of choice
    1. The patient has the right to choose freely and change his/her physician and hospital or health service institution, regardless of whether they are based in the private or public sector.
    2. The patient has the right to ask for opinion of another physician at any stage.
  3. Right to self-determination
    1. The patient has the right to self-determination to make free decisions regarding him/her. The physician will inform the patient of the consequences of his/her decisions.
    2. A mentally competent adult patient has the right to give or withhold consent to any diagnostic procedure or therapy. The patient has the right to the information necessary to make his/her decision. The patient should understand clearly on what is the purpose of any test or treatment,what the result would imply, and what would be the implication of withholding consent.
    3. The patient has the right to refuse to participate in research or the teaching of medicine.
  4. The unconscious patient
    1. If the patient is unconscious or otherwise unable to express his/her wills, informed consent must be obtained whenever possible, from a legally entitled representative where legally relevant.
  5. The legally incompetent patient
    1. If a patient is a minor or otherwise legally incompetent the consent of a legally entitle representative, where legally relevant, is required. Nevertheless the patient must be involved in the decision making to the fullest extent allowed by his/her capacity.
    2. If the legally incompetent patient can make rational decisions, his/her decision must be respected, and he/she has the right to forbid the disclosure of information to his/her legally entitled representative.
    3. If the patient’s legally entitled representative, or a person authorized by the patient forbids treatment which is, in the opinion of the physician, in the patient’s best interest, the physician should challenge this decision in the relevant legal or other institution. In case of emergency, the physician will act in the patient’s best interest.
  6. Procedures against the patient’s will
    Diagnostic procedures or treatment against the patient’s will can be carried out only in exceptional cases, if specifically permitted by law and conforming to the principles of medical ethics.
  7. Right to information
    1. The patients has the right to receive information about himself/herself recorded in any of his/her medical records and to be fully informed about his/her health status including the medical facts about his/her condition. However confidential information in the patient’s records about the third party should not be given to the patients without the consent of the third party.
    2. Exceptionally, information may be withheld from the patient when there is good reason to believe that his information would create a serious hazard to his/her life or health.
    3. Information must be given in a way appropriate to the local culture and such a way that the patients can understand.
    4. The patient has the right not to be informed on his/her explicit request. Unless required for the protection of another person’s life.
    5. The patient has the right to choose who, if anyone should be informed on his/her behalf.
  8. Right to confidentiality
    1. All identifiable information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential, even after death. Exceptionally, descendant may have a right to access to information that would inform them of their health risks.
    2. Confidential information can only be disclosed if the patient gives explicit consent or if expressly provided for in the law. Information can be disclosed to other health care providers only on a strictly “need to know” basis unless the patient has given explicit consent.
    3. All identifiable patient data must be protected. The protection of the data must be appropriate to the manner of its storage. Human substances from which identifiable data can be derived be likewise protected.
  9. Right to health education
    Every person has the right to health education that will assist him/her in making informed choices about personal health and about the available health services. The education should include information about healthy lifestyles and about methods of prevention and early detection of illnesses. The personal responsibility of everybody for his/her own health should be stressed. Physicians have an obligation to participate actively in educational efforts.
  10. Right to dignity
    1. The patient’s dignity and right to privacy shall be respected at all times in medical care and teaching, as shall his/her culture and values.
    2. The patient is entitled to relief of his/her suffering according to the current state of knowledge.
    3. The patient is entitled to humane terminal care and to be provided with all available assistance in making dying as dignified and comfortable as possible.
  11. Right to religious assistance
    The patient has the right to receive or to decline spiritual and moral comfort including the help of a minister of his/her chosen religion. 

Patient Responsibilities

Patients have the responsibility for:

  1. Providing accurate and complete information about medical complaints, past illnesses, hospitalizations, medications, pain, and other matters relating to their health.
  2. Following the treatment plan recommended by those responsible for their care.
  3. Their actions if they refuse treatment or do not follow the healthcare team’s instructions.
  4. Seeing that their bills are paid as promptly as possible.
  5. Abiding hospital rules and regulations.
  6. Being considerate of the rights of other patients and hospital personnel.
  7. Seeking information, and in the event they have questions, asking them.

PHIC Requirements

  1. PHIC Form 1
    • Filled up and signed by the member (part I nos. 1 – 11 )
    • Filled up and signed by the employer (part II nos. 1 – 4 for employed member only)
  2. Photocopy of the following:
    1. Philhealth Form 1 ( fill up with CAPITAL letters with a black ballpen/ink).
    2. Member Data Record (MDR).
    3. ME-5 and RF-1 for the following quarter OR for Self-Employed for the following quarter.

       

IMPORTANT REMINDERS
  1. Successive admission within 90 days with the same main condition: No PHIC coverage.
  2. All PHIC patients must be admitted at least 24 hours.
  3. Submit all PHIC requirements within 24 at the Billing Section.
  4. The PHIC Rule of 45 days allowance for room and board of the member and the separate 45 days allowance shared among the dependents shall be applied.

Hospital Records

Birth Certificate

Documents to bring when getting certificate.

If married:

  1. Xerox copy of marriage certificate
  2. Birth certificate of both parents
  3. Valid ID of both parents

If unmarried:

  1. Birth certificates of both parents
  2. Valid ID of both parents
  3. Community Tax Certificate of both parents updated
Death Certificate

Documents to bring in getting death certificates:

  1. Birth certificate of the patient

NOTE: In getting death certificates, other than the legal direct dependents they are required to bring with them the following documents:

  1. Authorization from the legal direct dependent and birth certificate
  2. Valid ID of the authorized representative
  3. Valid ID of the person giving authorization
Medical Records

Documents to bring in getting the medical records of the patient:

  1. Authorization from the patient. If patient is a minor, authorization from the parent.
  2. Valid ID of the person giving the authority and Valid ID of the representative.